Customer service 

Vance Vivian Menswear 1924-1965, Burt, Gordon (1893–1968), Gordon H. Burt Ltd (1933–1980), Wellington. Te Papa
Vance Vivian Menswear 1924-1965, Burt, Gordon (1893–1968), Gordon H. Burt Ltd (1933–1980), Wellington. Te Papa

Know your visitors

Know your visitors - He Rauemi Resource Guide (PDF, 1.74MB)

Planning public programmes

These resources can help you create public programmes that are relevant and enjoyable for the visitors while contributing to the museum's goals.

Introduction to Visitor Surveys - He Rauemi Resource Guide (PDF, 1.06MB)

Developing a visitor research project plan (DOC, 40kB)

Sample - Visitor survey (DOC, 60kB)

A Guide to Guardians of Iwi Treasures He Tohu ki ngā Kaitiaki o ngā Taonga-a-iwi - He Rauemi Resource Guide (PDF, 753kB)

Customer service

Your museum can respond to favourable and unfavourable comments by taking action to recognise staff success and to improve the quality of its exhibitions, facilities, user services and other aspects of the museum’s operations.

It is useful to record problems and how they are addressed, taking action where necessary to avoid disappointing other visitors and users.

All museum users should receive a warm welcome and a consistent level of service, regardless of the extent or nature of their contact with the museum.

Customer service - He Rauemi Resource Guide (PDF, 386kB)