Video conferencing technical support 

Accessing the video conferencing network

Our video conferences use both the Ministry of Education’s bridge (ASNET) and the KAREN bridge. If you don’t have video conferencing facilities at your school, we encourage you to visit a nearby school or university to make use of theirs.   

KAREN Bridge Services and Support

For technical support from KAREN call the helpdesk 0800 666 889

Check out their online tutorials.


For technical support from ASNET call 0800 163 525

Booking a testing time

Once your video conference has been booked, we will confirm it and arrange a testing time with you. Tests allow us to check that Te Papa can share content with your unit.

Testing times are available on:

  • Mondays, 8am–9am
  • Fridays, 3pm–5pm

Contact us about your next video conference

If you are new to video conferencing please don't hesitate to contact us, we would be happy to guide you through the process.

If you have an idea for a video conference topic, let us know, as we may be able to arrange something special for you.

Contact the Education Coordinator by emailing: