Disabilities 

Te Papa welcomes individuals and groups with disabilities and special needs.

Most of our spaces are accessible to people with mobility impairments, including:

  • all our exhibitions
  • some special attractions
  • most toilets

If you have other needs or interests, please call the Enquiry Centre on +64 (0)4 381 7000 before your visit.

Our offers for people with impairments

During your visit, ask our Hosts for help or information at any time. We have procedures to help visitors in wheelchairs, and those with other special needs, if there is an evacuation.

Parking

We offer five car parks for people with disabilities: two on the left as you enter the car park, and three on the left as you continue into the covered area. Access to the building is at ground level through the main entrance.

Read more on Te Papa's parking.

Guided tours

We can adapt our guided tours for people with disabilities, and we have a special tour for people with visual impairments. We can also adapt our education programmes.

See our full list of guided tours.
Read about our education programmes.

Wheelchairs, scooters, and seating  impaired mobility

  • Six wheelchairs (four can be self-propelled or pushed, and two need to be pushed) are available from Coat & Bag at the main entrance of the Museum. This service is free.
  • One mobility scooter is also available from Coat & Bag. It is for use only within the Museum. This service is part of a city-wide service provided by Wellington Council and TSB Bank. Please contact Wellington City Council if you need a scooter for use outside the Museum. Whilst no payment is required, a driver's licence or credit card will need to be presented for security.

You can book these items by phoning Te Papa on +64 (0)4 381 7000 Mon–Fri, 8.30am–5pm.
Outside these hours, please call +64 (0)4 381 7113.

You will find seats in most exhibitions, at the cafes, and along walkways throughout the Museum.

Audio availability

Many of our exhibitions contain audio and audio-visual stations to convey information.

Captions and hearing-aid loops – impaired hearing

Most videos at Te Papa have captions. Hearing-aid loops are also available in various places, indicated by a hearing-aid symbol.

Groups

If you are a large group of visitors with disabilities, please book for the exhibition Golden Days (adults) and for StoryPlace (children).

Te Papa’s four Discovery Centres are full of interactive games, computers, and books and can accommodate large groups of children with special needs.

Find out more about our kids’ areas.