Te Papa welcomes individuals and groups with disabilities and special needs.
Most of our spaces are accessible to people with mobility impairments, including:
- all our exhibitions
- some special attractions
- most toilets.
If you have other needs or interests, feel free to call the Enquiry Centre on +64 (0)4 381 7000 before your visit.
Our offers for people with impairments
During your visit, ask our Hosts for help or information at any time. We have procedures to help visitors in wheelchairs, and those with other special needs, if there is an evacuation.
We offer five car parks for people with disabilities: two on the left as you enter the car park, and three on the left as you continue into the covered area. Access to the building is at ground level through the main entrance.
Read more on Te Papa's parking.
We can adapt our guided tours for people with disabilities, and we have a special tour for people with visual impairments. We can also adapt our education programmes.
See our full list of guided tours.
Read about our education programmes.
Wheelchairs, scooters, and seating – impaired mobility
- four manual wheelchairs are available from Coats, Bags on Level 1
- one scooter is available from the Information Desk on Level 2
You can book these items by phoning Te Papa on +64 (0)4 381 7000.
You will find seats in most exhibitions, at the cafes, and along walkways throughout the Museum.
Audio guides – impaired vision
Our audio guide provides information about selected exhibitions and objects. It is available in English, Māori, and German and costs $5. You'll also find that many exhibits use sound to convey information.
Captions and hearing-aid loops – impaired hearing
Most videos at Te Papa have captions. Hearing-aid loops are also available in various places, indicated by a hearing-aid symbol.
If you are a large group of visitors with disabilities, please book for the exhibition Golden Days (adults) and for StoryPlace (children).
Te Papa’s four Discovery Centres are full of interactive games, computers, and books and can accommodate large groups of children with special needs.
Find out more about our kids’ areas.