Zui: Investigating visitor charging models in museums and art galleries | Online

Join us for a sector-wide kōrero exploring the evolving landscape of visitor charging models across museums and art galleries in Aotearoa. Sector leaders will share their experiences, insights, and practical approaches to visitor charging—from tiered pricing to international visitor charging and other models.

This hui is an opportunity to learn from peers, ask questions, and reflect on what might work best for your institution and community. Whether you're reviewing your current model or just curious about what others are doing, this session will offer valuable perspectives and spark ideas.

Speakers include:

Leanne Wickham, Director, Whirinaki Whare Taonga

Leanne is the Director of Whirinaki, Upper Hutt, New Zealand. She has 25 years' experience in working in the heritage, art and performing arts industry working in institutions such as Capital E Event and Exhibition Centre for Children, Petone Settlers Museum, and The Dowse Art Museum as well as managing large scale outdoor art events. She has been Director of Whirinaki, a suburban arts centre, for ten years, successfully tripling audiences. Her role as Director ranges from fundraising and partnership development to overseeing the exhibition and event programmes, as well as audience development. She firmly believes that small/medium sized institutions can punch well above their weight. Her passion is developing exhibitions and events with cross-generational appeal, and which embed a sense of fun and engagement for adults.

Shaun Pallet, Head of Visitor Services, Te Papa

Shaun is the Head of Visitor Services at the Museum of New Zealand Te Papa Tongarewa. With over eight years of experience at Te Papa, Shaun leads the team responsible for delivering exceptional visitor experiences.

Let’s come together to share, learn, and shape the future of access and sustainability in our sector.