International museum entry tickets: Terms and conditions

After booking, you’ll receive a ticket

Once your online booking is confirmed, we’ll send an order confirmation and ticket to your email address.

Your ticket gives you access to Te Papa’s open exhibitions

Your ticket gives you access to open exhibitions at Te Papa. You’ll need to purchase separate tickets to get access to Te Papa’s paid exhibitions and experiences.

Please bring your ticket to Te Papa

When visiting Te Papa, you need to:

• bring a printed or digital copy of your ticket to Te Papa

• keep your ticket as proof of entry.

Your ticket is valid for 48 hours and is not transferable

Your ticket is:

• valid for 48 hours after the entry date printed on it – you can revisit the museum using the same ticket within the 48-hour time frame

• not transferable

• not redeemable for cash

• not to be resold at a higher price

• replaceable if it is lost, stolen, damaged, or destroyed and we can verify it as authentic using proof of purchase, and if you give us reasonable notice (we will not replace tickets if we suspect fraud, scalping, or a breach of these terms and conditions).

Refund requests must be made at least 24 hours before your entry date

If you have a refund request, you must:

• email us at bookings@tepapa.govt.nz at least 24 hours before the entry date printed on the ticket

• quote your booking confirmation reference number.

If we provide a refund, it will only be for the ticket price – we won’t refund any other costs you have paid relating to your booking.

If you request a refund after the entry date printed on the ticket, we will only consider your request in exceptional circumstances.

We may charge an administration fee for refunds.

We’ll use your information to provide you with your ticket

You are responsible for making sure the contact information you give us is correct.

We’ll use your contact information to:

• provide you with your ticket

• contact you about any issues with your ticket.

For more information about how we manage information, read our privacy statement.

Follow Te Papa’s Code of Conduct and other rules

If you are visiting Te Papa, you must follow our Code of Conduct.

You also need to follow other rules that apply to specific exhibitions.

We may change these terms and conditions

At any time, we may change these terms and conditions by updating them and publishing them on the Te Papa website. Changes will only apply to tickets purchased after the updated terms and conditions have been published.

We may make changes without notice

At any time, we may change:

• opening hours

• exhibitions

• access to specific areas of the museum

• entry requirements.