Terms and conditions for guided tours and StoryPlace tickets

If you’re a visitor purchasing a guided tour or StoryPlace ticket at Te Papa, these terms and conditions apply to you.

These terms and conditions apply whether you purchased the ticket yourself, or whether someone else purchased your ticket for you.

After booking, you’ll receive a ticket

Once your online booking is confirmed, we’ll send an order confirmation and ticket to your email address.

Please arrive 10 minutes before the starting time of your tour departure or your StoryPlace booking.

Refund requests must be made at least 24 hours before your tour departure or StoryPlace booking

If you have a refund request, you must:

• email us at bookings@tepapa.govt.nz at least 24 hours before tour departure or StoryPlace booking

• quote your booking confirmation reference number.

A hundred percent (100%) cancellation fee applies to no-shows, cancellations, and changes to final capacity numbers made fewer than 24 hours before booking time.

Gift cards are non-refundable.

We may charge an administration fee for refunds.

We’ll use your information to provide you with your ticket

You are responsible for making sure the contact information you give us is correct.

We’ll use your contact information to:

• provide you with your ticket

• contact you about any issues with your ticket.

For more information about how we manage information, read our privacy statement.

Follow Te Papa’s Code of Conduct and other rules

If you are visiting Te Papa, you must follow our Code of Conduct.

You also need to follow other rules that apply to specific exhibitions.

We may change these terms and conditions

At any time, we may change these terms and conditions by updating them and publishing them on the Te Papa website. These changes will only apply to tickets purchased after the updated terms and conditions have been published